FAQ

Frequently Asked Questions

  1. What does AXICJYA sell?

AXICJYA offers water bottles for daily drinking, school, office use, gym, travel, and light outdoor activities. Our collection may include plastic water bottles, glass water bottles, tea infuser bottles, sports bottles, straw bottles, and large-capacity water jugs.

  1. Where do you ship?

We currently ship orders within the United States.

  1. How long does order processing take?

Orders are usually processed within 1–3 business days, Monday through Friday, excluding holidays.

  1. How long does shipping take?

Estimated delivery time within the United States is usually 5–10 business days after the order has been shipped. Delivery times may vary due to weather, holidays, carrier delays, address issues, or other factors beyond our control.

  1. Do you offer free shipping?

Yes, AXICJYA offers free standard shipping on orders unless otherwise stated at checkout.

  1. How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information. You can use the tracking number to check the delivery status.

  1. Can I change my shipping address after placing an order?

If your order has not been shipped yet, please contact us as soon as possible at service@axicjya.com. We cannot guarantee changes after an order has been processed or shipped.

  1. What should I do if my package is delayed?

Please first check your tracking information. If the tracking has not updated for several days, contact us at service@axicjya.com with your order number, and we will assist you.

  1. What is your return policy?

You may request a return within 30 days of receiving your order. Items must be unused, clean, in original condition, and returned with original packaging and accessories.

  1. How do I start a return?

Please email service@axicjya.com with your order number and reason for return. Our customer support team will provide return instructions. Please do not send items back without contacting us first.

  1. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.

  1. How long does it take to receive a refund?

Once your return is received and inspected, approved refunds are usually processed within 5–7 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

  1. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery at service@axicjya.com. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue.

  1. Are your water bottles leakproof?

Some bottles are designed with sealing rings or secure lids to help reduce spills when properly closed. However, performance may vary by product style and use. Please make sure the lid is fully tightened or properly closed before placing the bottle in a bag.

  1. Are your bottles BPA-free?

If a product is listed as BPA-free, this information will be shown on the product page. Please check each product description carefully before purchase.

  1. Can I use the bottles for hot drinks?

Some bottles may be suitable for warm or hot beverages depending on the material. Please check the product page for material and use instructions before adding hot liquids. Do not use a bottle with hot drinks unless the product description states it is suitable for that use.

  1. Are the bottles dishwasher safe?

Dishwasher suitability may vary by product material and design. Unless the product page states otherwise, we recommend hand washing to help maintain the bottle, lid, straw, lanyard, printed design, and accessories.

  1. How do I contact AXICJYA?

You can contact us by email or phone:

Email: service@axicjya.com

Phone: +1 201-758-2810

Business Address:

AXICJYA

2100 88th St

North Bergen, NJ 07047

United States