Return policy
At AXICJYA, we want you to be satisfied with your water bottle purchase. If you are not completely satisfied with your order, we’re here to help.
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Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
Items must be unused, clean, and in original condition
Items must be in original packaging with all accessories included
Proof of purchase (order number or receipt) is required
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Non-Returnable Items
The following items are not eligible for return:
Final sale or clearance items
Gift cards
Used, washed, stained, or damaged items not due to our error
Items missing original packaging, accessories, or proof of purchase
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Return Process
To initiate a return:
Email us at service@axicjya.com with your order number
Our team will provide return instructions within 24–48 business hours
Ship the item back using a trackable shipping method
Please do not send items back without contacting us first.
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Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
Original shipping fees, if any, are non-refundable.
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Refunds
Once your return is received and inspected:
Approved refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method
Please note: Processing time may vary depending on your bank or payment provider.
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Exchanges
We currently do not offer direct exchanges.
If you need a different item, color, or style, please place a new order and return the original item for a refund if it meets our return conditions.
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Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
Include your order number and clear photos of the item, packaging, and shipping label, and we will review the issue as quickly as possible.
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Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your payment provider
If the issue persists, reach out to us for assistance
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Contact Us
For any return or refund inquiries, please contact:
📞 +1 201-758-2810