Return policy

At AXICJYA, we want you to be satisfied with your water bottle purchase. If you are not completely satisfied with your order, we’re here to help.

  1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

Items must be unused, clean, and in original condition
Items must be in original packaging with all accessories included
Proof of purchase (order number or receipt) is required

  1. Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items
Gift cards
Used, washed, stained, or damaged items not due to our error
Items missing original packaging, accessories, or proof of purchase

  1. Return Process

To initiate a return:

Email us at service@axicjya.com with your order number
Our team will provide return instructions within 24–48 business hours
Ship the item back using a trackable shipping method

Please do not send items back without contacting us first.

  1. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.

Original shipping fees, if any, are non-refundable.

  1. Refunds

Once your return is received and inspected:

Approved refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method

Please note: Processing time may vary depending on your bank or payment provider.

  1. Exchanges

We currently do not offer direct exchanges.

If you need a different item, color, or style, please place a new order and return the original item for a refund if it meets our return conditions.

  1. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

Include your order number and clear photos of the item, packaging, and shipping label, and we will review the issue as quickly as possible.

  1. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your payment provider
If the issue persists, reach out to us for assistance

  1. Contact Us

For any return or refund inquiries, please contact:

📧 service@axicjya.com

📞 +1 201-758-2810